Pillowta Privacy & Data Protection Policy
Pillowta (“we,” “our,” “us”) values your privacy. This Policy explains how we collect, use, store, and protect your information, in line with the Indian Information Technology Act, 2000 (IT Act), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and international standards such as the General Data Protection Regulation (GDPR).
1. Information We Collect
- Personal Information: Name, email, phone, age, gender, city.
- Sensitive Personal Data: Health details, consultation notes, sexual wellness concerns, relationship data (collected only with your consent).
- Payment Information: Billing address, transaction records (handled by secure third-party gateways).
- Technical Data: IP address, device details, cookies, browsing activity.
- Community Data: Posts, comments, and interactions shared on Pillowta forums.
2. Why We Use Your Data
- To deliver consultations and community features.
- To process payments and invoices.
- To connect you with the right consultant.
- To improve services through analytics and feedback.
- To comply with legal and regulatory obligations.
Legal Grounds (GDPR): Consent, Contract, Legal Obligation, and Legitimate Interests.
3. How We Share Your Data
- With Consultants: Only the details required for your booked session.
- With Service Providers: Hosting, payment, and analytics partners under strict confidentiality.
- For Legal Compliance: If required by courts, regulators, or law enforcement.
- Never for Sale: We do not sell your data.
4. Your Rights
Under Indian law and GDPR, you have the right to:
- Access, update, or correct your information.
- Withdraw consent at any time.
- Request deletion (“Right to be Forgotten”).
- Restrict or object to processing in certain cases.
- Request portability of your data (GDPR).
To exercise your rights, email us at: [Insert Contact Email]
5. Data Protection Measures
We use industry-standard practices to secure your data:
- Encryption (in transit and at rest).
- Secure servers and firewalls.
- Limited, role-based employee access.
- Regular security audits and monitoring.
6. Data Retention
- Stored only as long as necessary for service or legal requirements.
- Consultation data may be kept securely for compliance and dispute resolution.
- Upon withdrawal or account deletion, we anonymize or delete your data unless law requires otherwise.
7. Children’s Privacy
Pillowta is for 18+ users only. We do not knowingly collect data from minors.
8. Cookies & Tracking
We use cookies for login, analytics, and personalisation. You can disable cookies in your browser, but some features may stop working.
9. International Transfers
If your data is transferred outside India, we ensure adequate safeguards (contractual clauses, secure hosting, GDPR-aligned protections).
10. Consultant Responsibilities
Every Consultant on Pillowta must:
- Keep all client data confidential.
- Use information only for providing services.
- Not disclose or misuse sensitive personal information.
Violation may result in suspension and legal action.
11. Updates to This Policy
We may update this Policy as laws or services change. Updates will be posted here with a new effective date. Continued use of Pillowta means acceptance.
12. Contact Us
Data Protection Officer (DPO)
Pillowta
Email: [Insert Official Email]
Address: [Insert Business Address]